 |
Will peticure frighten my pet?
We can not emphasize this enough. Spending a few days properly introducing peticure and creating a positive association will
make a lifetime of ease in giving them. Turn on peticure and give the pet his or her favorite treat at the same
time. This will make your pet associate peticure with a positive experience. SEE DEMO PAGE
Will the sound from the peticure frighten my pet?
Absolutely not! Peticure was specifically designed with this in mind. Still using positive reinforcment by
giving your pet a treat while using peticure makes your pet associate the sound of peticure with a positive
experience.
How long does the filing drum attachment last?
Forever as long as proper care is taken.
How long do the filing bands last?
Depends on how long and thick your animals nails are. Generally the bands will last for several normal nail
grooming sessions.
When will I receive my order?
Delivery time due to high demand can take up to 4 to 6 business weeks.
What kind of battery does the peticure have?
The Battery is NI-CD, 600MA.
Petite 3.6 Volt
Elite 9.6 Volt
How long do I leave the battery on the charger and does the light go off or change color when it's fully
charged?
The Petite charge up to 6 hrs MAX
The Elite 3-4 hrs MAX
The Light will always stay on and red if battery is attached (Elites)
(Overcharging may lead to death of the battery)
I received the product but there are parts missing, what do I do?
Call (866) 626-7961 M-F 9-5
What are the RPM's of both models?
Petite/one 5,000 rpm setting
Elite/multiple ranging from 8,000 to 20,000 rpm's
DO NOT USE MORE THAN 10,000 rpm's (level 4)
Does it work for smaller animals such as ferrets, guinea pigs, birds, rabbits, turtles, etc.?
Yes, Peticure will work on all small animals
Does the warranty date (30 day & 2 yr) start from date of purchase or date of arrival?
Date of arrival
How much is S & H for each model?
Depends on where you live but the checkout process will calculate and display this for you once the proper
info is entered.
Is the checkout process secure?
Yes, once you start to enter in personal information you are behind a secure certificate. This can bee seen by
looking at the web address line in your browser and seeing the "https:" in front of the url
Can I pay by PayPal, Money Order and/or check?
We do not accept PayPal, if you would like to pay with other methods please call (866) 626-7961 M-F 9-5 and they
can assist you with ordering.
I tried to order product on phone which is completely automated. It wasn't till after I gave billing info
that I was told I need to upgrade. I wanted to make changes to my order but couldn't, how do I fix this?
Please call (866) 626-7961 M-F 9-5
The drum slips out of place how do I fix this?
1) You have to first unscrew and remove the guard.
2) Then press the chuck lock on the side and unscrew the metal chuck nut by turning it counter-clockwise. Then
you can slid drum back into place and while pressing down on the chuck lock, tighten the chuck nut clockwise
until the drum is held firm in place into place. SEE VIDEO on DEMO PAGE
Does the Peticure work for left-handed people?
Yes
I would like to place an order through the USPS regular mail service. Will you please send me the address
that should be used?
Please call (866) 626-7961 M-F 9-5 and they can assist you with this process.
Does battery have to completely wear down before recharging it?
No, just make sure to be aware of overcharging it.
What is your guarantee?
30 day money back
How do I attach the Safe Guard Attachment to my Dremel?
You have to unscrew the plastic collar cap on the top of your Dremel to expose the thread and then you can screw
on the attachment.
How do I know when I am near the quick?
When filing, you can see the quick emerge through the layers of enamel when looking at the tip of the nail. Also,
there is a soft layer between the hard outer shell and the quick. As you get close to the quick you can feel the
leather like texture as opposed to the hard outer shell. Stop there. SEE DEMO PAGE
How do I get the right size hole on my Peticure?
This is done by pressing the two buttons on the side of your guard. Choose the correct size and lock the guard
into place by letting go of the buttons.
How do I get the debris out of the Peticure?
Just press the buttons on the side of your guard and take the plastic cap off then you can clean out the debris.
When will my Credit Card be charged?
We will not charge your Credit Card until the merchandise ships out to you.
Why do you ask for a cvv2 number in your checkout process?
This is for your security. A cvv2 number is on the back of all credit cards (normally a 3 or 4 digit number) and helps prevent identity theft.
The description of the Peticure Petite lists "Recharge adaptor" and that of the Elite lists "Rechargeable battery and
charger". Does the Petite include a rechargeable battery and charger? If not, what is the "recharge adaptor"?
The Petite plugs into an adaptor to recharge it where as the Elite you must remove the battery and put it on a charger.
NOTE; You may also use the petite plugged in as well as cordless.
*PLEASE NOTE WE HAVE GREAT DEMONSTRATION VIDEOS ON OUR DEMO PAGE *
FOR CUSTOMER SERVICE AND ORDER INQUIRIES
PLEASE CALL 866-626-7961
|
|
|
|
|
|
